Choosing home care is both an emotional and financial decision. Families want to know their loved ones will receive compassionate, professional support—but they also need clear, predictable costs. At Reynolds Care Services, we believe transparency is the cornerstone of trust. Here’s an in-depth look at how our pricing works, what you can expect at every step, and why our commitment to quality means you’ll never encounter hidden fees or unexpected surprises.
Why Transparent Pricing Matters
When you invite a care agency into your home, you’re entrusting us not only with your loved one’s health and happiness but also with your family budget. Unfortunately, many in-home care providers bury add-on fees or charge for administrative tasks that should be included, leaving families to scramble when the final invoice arrives. At Reynolds, we’ve simplified our fee structure to ensure:
Upfront Clarity: You see exactly what you’ll pay before care begins—no small print, no surprise charges.
Budget Confidence: You can plan monthly expenses without worrying about extra costs for weekends, holidays, or assessments.
Trust & Peace of Mind: Knowing there are no hidden fees means you can focus on quality of care, not on unexpected bills.
Our Standard Service Rates
We offer a range of visit lengths and packages to fit varied care needs and budgets. Every rate below is all-inclusive of the carer’s travel time, equipment costs, and basic administrative support:
| Service Duration | Rate |
|---|---|
| 30-minute visit | £16.50 |
| 45-minute visit | £18.50 |
| 60-minute visit | £20.50 |
| Visits longer than 60 minutes (hourly) | £17.00 per hour |
| Waking-night support (8 pm–5 am) | £180 per night |
Weekend Visits: We never charge extra for weekends; you pay the same rate as a standard weekday.
- Bank Holiday Visits: We charge at 1.5 of standard rate.
Double-Carer (Two-Person) Visits: Some care tasks—such as two-person transfers—require two carers. In these instances, each carer is billed at the standard rate above, ensuring full coverage of their time and expertise.
Specialized & Long-Term Packages
For clients with more intensive needs, our packaged services deliver consistent support at competitive weekly or hourly rates:
Live-In Care: £1,150 per week
A dedicated, fully qualified carer lives in your home, providing round-the-clock assistance—from personal care to meal preparation and companionship. We include one hour of guaranteed break time for the carer each day, at just £18 extra per day.24-Hour Long Hours Package: £17.00 per hour
Ideal for clients who require full-day coverage but not necessarily live-in presence. You can mix and match daytime, evening, and night-time hours to build the perfect support schedule.
No-Fee Initial Assessment
Choosing the right level of care starts with understanding your loved one’s unique needs. That’s why our initial assessment is completely free:
Consultation Call: You reach out by phone, email, or our online form.
Home Visit: We send a senior care coordinator to your home—at no cost—to learn about medical requirements, daily routines, personal preferences, and long-term goals.
Custom Care Plan: Based on this visit, we draft a personalized support plan, detailing recommended visit lengths, preferred carer profiles, and any specialized services (e.g., dementia support, continence care).
Your bespoke care plan will include a full cost breakdown—right down to the penny—so there’s no guesswork. Only when you’re completely comfortable do we match you with one of our well-trained carers and schedule your first visits.
Our Commitment: “Your Wellbeing, Our Promise”
At Reynolds Care Services, transparency goes hand-in-hand with quality. We’re registered and regulated by the Care Quality Commission (CQC), Reg. No. CRT1-18852078529, which enforces rigorous standards of safety and professionalism. Our core values—Professionalism, Compassion, Integrity, and Customer Focus—aren’t just words on a brochure; they shape every interaction, from your first phone call to every appointment in your home.
Professionalism: Our carers undergo continuous training and regular performance reviews, ensuring you always receive the best practice in personal and clinical support.
Compassion: We select carers not only for their qualifications but also for their empathy and kindness—people who treat your loved one like family.
Integrity: We operate with honesty and consistency. You’ll see accurate invoices tied directly to the care plan we agreed upon, and our office team is always available to explain any detail.
Customer Focus: We listen—truly listen—to your concerns, preferences, and feedback. Any time you need to adjust your schedule, change your carer, or add services, we make it happen swiftly and smoothly.
Getting Started Is Easy
Contact Us:
Phone: 01784 902849
Online Form: Visit reynoldscareservices.co.uk and request a callback.
Schedule Your Free Assessment: Choose a convenient time for us to visit you at home.
Review Your Personalized Plan: We’ll walk you through every aspect of the care schedule, introduce you to your carer(s), and confirm all costs in writing.
Begin Care: Once you’re happy, we’ll start providing compassionate support tailored to your loved one’s needs—backed by our 24/7 office support and clear, straightforward billing.
At Reynolds Care Services, we make home care simple, honest, and affordable—so you can focus on what matters most: quality time with your family. We’re proud to offer transparent pricing that reflects our dedication to trust, safety, and the highest standards of person-centered care.
Your Wellbeing, Our Promise.
